PAYMENTS & POLICIES

PAYMENTS

RSM has no registration fee. We charge only for classes/workshops that students are signed up for.

Your initial trial lesson will be charged on your card on file. When you begin ongoing lessons you can choose to continue using your card on file for future payments or switch methods of payments. RSM charges a flat monthly rate, regardless of the number of weeks in each month and regardless of how many lessons the student has missed or cancelled. Read more about our cancelation policy below.

PAYMENT METHODS

Auto-Pay: All cards on file will be charged on the 1st of each month for the current upcoming month. You will receive an email receipt for your payment or an email to update your card should your card not process. Our system charges a 3% service fee for all card transactions. To avoid this fee, check out the alternative payment options.

Cash/Check/Card/Paypal/Venmo: You will receive an invoice on the 1st of each month. Payments can be made by cash or check in our payment dropbox; through the the link located at the bottom of the invoice sent to you; or by Paypal or Venmo. If a payment is late, the card on file will be charged.

CANCELLATION POLICY

You are able to cancel and reschedule any private lesson through the student portal. Please contact us if you’re unable to login or access your account for any reason and we’ll assist you.

If you cancel your class more than 24 hours before class time, you will receive a makeup credit and can reschedule the class within 90 days, pending teachers' availability. We do not refund or credit missed classes. We can't guarantee your teacher will have extra availability, and in the the event your teacher is not available we can look for availability with another teacher.

When a lesson is canceled with less than 24 hours notice (for any reason – including sickness and emergencies), you will still be responsible for paying for that missed class. When you book a recurring time slot with RSM, the teacher reserves that time for you. It's like signing up for a course in school – you pay for the course regardless of whether you come to class or not. We respect our teachers' time and commitment and pay them accordingly so that we can offer the highest quality services. We cannot be responsible for our students' emergencies. With less than 24 hours notice, we don’t have time to fill that time with another student.  

If a teacher cancels a class for any reason, you will receive a make up lesson and have the option to reschedule the class with your teacher or with a substitute within 90 days.

CANCELING ONGOING LESSONS

If you'd like to cancel ongoing lessons, you’re required to finish out the month of lessons you’ve paid for. Please let us know at least 3 days prior to the end of the month to allow our office to cancel your lessons and prevent your card from being charged. We cannot hold time slots once you've canceled your slot. Once that slot is open, it is available for other students to book, and we cannot guarantee a slot with that teacher later on. We have many excellent teachers, so we can always find a slot that works for you with someone else in the future.

We ask that all parents, legal guardians, and students agree that they are contracted directly with RSM and not with the individual teacher. Parents, legal guardians and students are not permitted to solicit our music teachers for lessons outside of RSM. By doing so, parents, legal guardians, and students will be in violation of this agreement and in part will be breaching our teachers’ non-solicitation agreement with RSM.